SO
Sergei O
1 reviews | Active since Oct 2013
19 Oct 2015, 12:32
Data and Airtime Dissapear
Good day,<br> <br> I upgraded my contract on 12/10/2015. I received my pro-rate airtime and LTE data special of 10gb.<br> On 13/10/2015 R178 airtime and 7gb of data disappeared. I have logged a call on 14/10/2015 (Reference number: REQ ***) at the Canal Walk store and have not received any feedback yet.<br> <br> A response in this matter would be greatly appreciated.<br> <br> Regards,<br> <br> Sergei
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MTN South Africa's replyOfficial
21 Oct 2015, 12:26Hello SergeiO,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the data bundle and airtime was used up on internet connections and was depleted on 2015-10-13. Kindly ensure that you avoid having multiple internet pages opened. The handset can also generate charges via upgrading and automatic running of data applications, if you are not using the internet function, you may disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the data bundle and airtime was used up on internet connections and was depleted on 2015-10-13. Kindly ensure that you avoid having multiple internet pages opened. The handset can also generate charges via upgrading and automatic running of data applications, if you are not using the internet function, you may disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2015, 12:26
Official
Hello SergeiO,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the data bundle and airtime was used up on internet connections and was depleted on 2015-10-13. Kindly ensure that you avoid having multiple internet pages opened. The handset can also generate charges via upgrading and automatic running of data applications, if you are not using the internet function, you may disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the data bundle and airtime was used up on internet connections and was depleted on 2015-10-13. Kindly ensure that you avoid having multiple internet pages opened. The handset can also generate charges via upgrading and automatic running of data applications, if you are not using the internet function, you may disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,