TN
Tauriq N
1 reviews | Active since Aug 2012
21 Sept 2015, 12:49
Data and airtime disappearing
Hello,<br> <br> I have a contract plan with MTN. (which they cannot even recognise, apparently im pay as u go?)<br> <br> 1. When i recharged using std Bank app, my data is topped up, even with confirmation sms's, but a few hours later i end up having no data or airtime, and the balance i had prior is even depleted. i know my device pretty well and have no subscriptions or auto updates.<br> 2. The MTN service \champions"ask me to hold and suddenly drops the call. i held once for 15 minutes<br> 3. Also"
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MTN South Africa's replyOfficial
22 Sept 2015, 11:34Hello Tauriq85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number is on contract, I have sent an escalation to check if you are being provisioned with your monthly provisioning. REQ:***.
On the system it shows that data is consumed by internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number is on contract, I have sent an escalation to check if you are being provisioned with your monthly provisioning. REQ:***.
On the system it shows that data is consumed by internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply22 Sept 2015, 11:34
Official
Hello Tauriq85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number is on contract, I have sent an escalation to check if you are being provisioned with your monthly provisioning. REQ:***.
On the system it shows that data is consumed by internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number is on contract, I have sent an escalation to check if you are being provisioned with your monthly provisioning. REQ:***.
On the system it shows that data is consumed by internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***