FJ
Fatima J
1 reviews | Active since Aug 2013
10 Jul 2015, 15:17
Data and airtime depletion
i had R109 airtime and 200mb and it got depleted then I reloaded 500mb data and by the afternoon I only had 88mb please explain where and how my data is just depleting
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MTN South Africa's replyOfficial
29 Jul 2015, 10:20Hello F.J,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your rand value was used up with internet sessions before you loaded a 500MB data bundle. This was validated as per reference number REQ:***.
Please note that our rates changed and the out of bundle rate for data sessions has increased to R0.99 per MB.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your rand value was used up with internet sessions before you loaded a 500MB data bundle. This was validated as per reference number REQ:***.
Please note that our rates changed and the out of bundle rate for data sessions has increased to R0.99 per MB.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 10:20
Official
Hello F.J,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your rand value was used up with internet sessions before you loaded a 500MB data bundle. This was validated as per reference number REQ:***.
Please note that our rates changed and the out of bundle rate for data sessions has increased to R0.99 per MB.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your rand value was used up with internet sessions before you loaded a 500MB data bundle. This was validated as per reference number REQ:***.
Please note that our rates changed and the out of bundle rate for data sessions has increased to R0.99 per MB.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,