TM
Tebogo M
1 reviews | Active since Aug 2013
25 Feb 2016, 10:14
Data And Airtime
I phone mtn to tell them I didn't receive my data and airtime for this month I phone them 19 of this month till today I'm still waiting for my data and airtime. I normally get them on the 14 of every month. they telling waiting for data department.i need to cancel my this contract they are not give me the service they promise to give me when I sign contract with them. now I have buy data as I'm paying mtn every month.
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MTN South Africa's replyOfficial
26 Feb 2016, 11:53Hello tmahlatjie,
We are truly sorry for the inconvenience caused and for breakdown in service experienced.
We have now perused the account and see that a request was logged with our back office (REQ:***). Our back office will be able to reprovision the data and airtime for last month. We can confirm that we were experiencing a few issues with provisioning of our clients airtime and data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for breakdown in service experienced.
We have now perused the account and see that a request was logged with our back office (REQ:***). Our back office will be able to reprovision the data and airtime for last month. We can confirm that we were experiencing a few issues with provisioning of our clients airtime and data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply26 Feb 2016, 11:53
Official
Hello tmahlatjie,
We are truly sorry for the inconvenience caused and for breakdown in service experienced.
We have now perused the account and see that a request was logged with our back office (REQ:***). Our back office will be able to reprovision the data and airtime for last month. We can confirm that we were experiencing a few issues with provisioning of our clients airtime and data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for breakdown in service experienced.
We have now perused the account and see that a request was logged with our back office (REQ:***). Our back office will be able to reprovision the data and airtime for last month. We can confirm that we were experiencing a few issues with provisioning of our clients airtime and data.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,