TM
Tshwarelo M
1 reviews | Active since Feb 2016
17 Feb 2016, 11:53
Data and Airtime
I load R160.00 data which is 1GB and you get 1GB for free<br> my problem is that i have two year using the same phone with no problem my data will last for a month without any data restriction. <br> since the Nigerian issue my data last only for 2 days <br> every time i log a call with them they tell me is me not restricting my applications<br> <br> Monday to Friday for 6:30 - 16:00 i use work WIFI as im an IT Admin of the company <br> <br> my numbers are *** every time i call MTN they tell me a different number can you please assist.
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MTN South Africa's replyOfficial
22 Feb 2016, 10:05Hello Mongalet,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the charges have been validated correct, the data was depleted by internet connections on your handset. Please note that you can reduce your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular data is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the charges have been validated correct, the data was depleted by internet connections on your handset. Please note that you can reduce your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular data is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply22 Feb 2016, 10:05
Official
Hello Mongalet,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the charges have been validated correct, the data was depleted by internet connections on your handset. Please note that you can reduce your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular data is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the charges have been validated correct, the data was depleted by internet connections on your handset. Please note that you can reduce your data usage by turning off your iCloud backup option and disable cellular data when you are not using the internet.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular data is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Best regards,