SL
Shane L
1 reviews | Active since Aug 2015
28 Dec 2015, 19:34
Data and airtime
Again .. Data and air time depleted in less then a week ... Last 3 weeks I have baught 1 gig bundles and it lasts less then a week .. Air time one call and it's done ...I've complained to verious times about airtime and data .. MTN don't seem to care or get back<br> To you .... It's just to much ..
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Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 15:40Hello Shane 9999,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your airtime and data bundles are used on the internet.
To avoid being charged without your knowledge, please make sure that you deactivate all background data and automatic internet updates on your device. You can contact our Data Support department for assistance on this by calling 1555(free from an MTN line) or ***(chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your airtime and data bundles are used on the internet.
To avoid being charged without your knowledge, please make sure that you deactivate all background data and automatic internet updates on your device. You can contact our Data Support department for assistance on this by calling 1555(free from an MTN line) or ***(chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply29 Dec 2015, 15:40
Official
Hello Shane 9999,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your airtime and data bundles are used on the internet.
To avoid being charged without your knowledge, please make sure that you deactivate all background data and automatic internet updates on your device. You can contact our Data Support department for assistance on this by calling 1555(free from an MTN line) or ***(chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your airtime and data bundles are used on the internet.
To avoid being charged without your knowledge, please make sure that you deactivate all background data and automatic internet updates on your device. You can contact our Data Support department for assistance on this by calling 1555(free from an MTN line) or ***(chargeable from a non MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,