1 reviews | Active since Jan 2017

24 Jan 2017, 11:51

Data and airtime

<p>I am so fedup with mtn.... I've been spending money on data for the past 3 weeks like ridiculous amount's. The second day into it some of my data is gone and to top it all off my airtime too. Now I have been complaining about this but they keep on telling me to close down all apps. I even switch my data off at night. But when I put it back on the following morning some data gone again. </p> <p>Mtn your call centre is such a hopeless case. Why do you still do business when you ripping us off what happened to service delivery? ??we are such loyal customers and all you do is take but never solve the problems. I am going to dig deeper into this matter and all this money that I've been spending on data. I am so looking forward to my contract expiry I am done with this $#!!.....</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply10 Feb 2017, 10:44
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the delayed response and for any inconvenience caused. Our records shows that your data is used on the Internet and some of your airtime is used on a Content Subscription. To check and deactivate the content subscription please dial *141*5#ok and select on Content Services.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply10 Feb 2017, 10:44
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the delayed response and for any inconvenience caused. Our records shows that your data is used on the Internet and some of your airtime is used on a Content Subscription. To check and deactivate the content subscription please dial *141*5#ok and select on Content Services.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply10 Feb 2017, 10:45
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the delayed response and for any inconvenience caused. Our records shows that your data is used on the Internet and some of your airtime is used on a Content Subscription. To check and deactivate the content subscription please dial *141*5#ok and select on Content Services.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply10 Feb 2017, 10:45
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the delayed response and for any inconvenience caused. Our records shows that your data is used on the Internet and some of your airtime is used on a Content Subscription. To check and deactivate the content subscription please dial *141*5#ok and select on Content Services.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,