Data Allocation / Overbilled / Payment Allocation

Ayanda from MTN did respond to my original complaint, however i need to point out a few things around it and if possible, i would appreciate Ayanda responding to my directly if possible so as to rectify the issues at hand. <br> <br> While it is correct that the initial 30GB was loaded, the iStore in Fourways unfortunately placed me on the incorrect package. Within the 7 day grace period, the contract was migrated to the correct one. When the proper package was loaded the 30GB fell away and was never credited back to my account. <br> <br> Another issue that has reared its head beyond the initial payment of R741.20 not being allocated, is that i was billed and debited R909.50 for a contract that is set never to exceed the allocation of data, minutes or SMS's. Any additional usage has to funded by prepaid amounts. This amount has exceeded the specified contract amount agreed to by myself. <br> <br> I will be sending the proof of payment from the Northgate branch through to the specified fax number as soon as possible when i am by a fax machine. Is there no way to email it? <br> <br> I would really appreciate if this could be rectified and i only see this happening when Ayanda and I are able to communicate normally.