JH
Jan H

1 reviews | Active since Feb 2011

06 Jan 2017, 17:33

Data all depleted in 4 days

<p>I am very disappointed with the level of service I am receiving from MTN, taking note of the fact that I have been a loyal client for almost 18 years.</p> <p> I saw in December that on my Tablet number ********** 773 my data got depleted very quikly and after loading more data it also just went like nothing and it was more than 1.5GB. Then this started with my cell number ********** 309 whichI logged a case for on ref: ********** 53. This is just unacceptable for me as every month I receive 300 MB and this is the first time this ever happened to me.</p> <p> </p> <p>I called the Customer service department today again as they don't do any call backs and Jacob told me that my case was not attended to as yet because of a back log. This is not my problem because when I need to pay I don't give any excuses not to pay. I feel that Mtn is just making money out of their client and just care about themselves therefore I will make sure that I cancel all my contracts as they come up for renewal.</p> <p> </p> <p>I saw other pele complaining about the same problem on Hello Peter and I hope Mtn will take care of their clients instead of losing them.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jan 2017, 11:44
Official

Good day Jan,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

Please note that as per the ref number you have provided in this post ( ***) a trouble ticket was logged fro you with the following reference - SMC/***.

We also notice that you called in yesterday 23-01-2017 and you were advised of the resolution provided for the above ticket. Also please note that data depletion is based on the activities that are occurring in the device itself. Kindly please make background apps are restricted as they also influence data depletion. Automatic software updates also play a big role in unnoticed data depletion as apps automatically update in the background without you having actioned that request manually.

Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards,

Tshepo M

REQ:***

Best regards,