SM
Sibusiso M
1 reviews | Active since Oct 2015
27 Oct 2015, 14:55
data/airtime problem
sunday night 26/10 i bought R160 airtime, used the R100 to convert to data, in total i had 458 data and R60 airtime, monday morning there was nothing on my phone, 0 balance, i hadnt used it at all, i called mtn cunstomer service line, the porson put the phone down on me, emailed them, still they telling me general things.<br> this morning again, i bought R50 airtime, used R25 to convert to data, as im writting to you, theres a 0 balance on my phone, i need answers whats happening to my data/airtime, all applications have been closed, and ive switched off my backround app refresh`s, and I know they gona say its an iphone problem, but this time its Mtn`s problem<br> <br> please help
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MTN South Africa's replyOfficial
02 Nov 2015, 08:15Hello smalaza,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side and it shows that your data was used on internet as well as some of the airtime .
Kindly do the following on your Iphone go to: Settings > Privacy > Diagnostic & Usage > Select Don't Send.Settings Cellular turn off wifi assistance, and applications under icloud must be all turned off, and if you are not using the internet please turn off your cellular data that will minimise your data usage.After using your iphone please double tap your menu/navigator button it will show whatever that is left open and you can swipe it off the screen.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side and it shows that your data was used on internet as well as some of the airtime .
Kindly do the following on your Iphone go to: Settings > Privacy > Diagnostic & Usage > Select Don't Send.Settings Cellular turn off wifi assistance, and applications under icloud must be all turned off, and if you are not using the internet please turn off your cellular data that will minimise your data usage.After using your iphone please double tap your menu/navigator button it will show whatever that is left open and you can swipe it off the screen.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 08:15
Official
Hello smalaza,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side and it shows that your data was used on internet as well as some of the airtime .
Kindly do the following on your Iphone go to: Settings > Privacy > Diagnostic & Usage > Select Don't Send.Settings Cellular turn off wifi assistance, and applications under icloud must be all turned off, and if you are not using the internet please turn off your cellular data that will minimise your data usage.After using your iphone please double tap your menu/navigator button it will show whatever that is left open and you can swipe it off the screen.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side and it shows that your data was used on internet as well as some of the airtime .
Kindly do the following on your Iphone go to: Settings > Privacy > Diagnostic & Usage > Select Don't Send.Settings Cellular turn off wifi assistance, and applications under icloud must be all turned off, and if you are not using the internet please turn off your cellular data that will minimise your data usage.After using your iphone please double tap your menu/navigator button it will show whatever that is left open and you can swipe it off the screen.
Regards
Nompumelelo
REQ:***
Best regards,