SR
Stefan R
1 reviews | Active since Sept 2011
18 Jan 2016, 19:43
Data & Airtime missing
My second month on a brand new contract with 3 linked numbers and no data and airtime on all three devices. Monthly contractual airtime and data allowance doesn't get loaded and after loading R320 worth of data and airtime nothing. After 5 phone calls to the useless call centre and a visit to a local branch still not sorted out, they logged a call with a reference number but would take 3 working days to be attended to. This Is ridiculous and a joke.
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 09:52Hello Grootstef,
Thank you for your post.
Kindly be advised that when I check all 3 numbers , they were provissioned on 14th of January 2015 and December as well.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Kindly be advised that when I check all 3 numbers , they were provissioned on 14th of January 2015 and December as well.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 09:52
Official
Hello Grootstef,
Thank you for your post.
Kindly be advised that when I check all 3 numbers , they were provissioned on 14th of January 2015 and December as well.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Kindly be advised that when I check all 3 numbers , they were provissioned on 14th of January 2015 and December as well.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,