TM
Thandi M
1 reviews | Active since Jan 2014
20 Apr 2017, 14:43
Data/Airtime depleted
<p>i have a contract with Mtn for almost two years i have been using a Sony phone buying data and airtime and there was no problem till on monday the 17th of April in the morning when my airtime worth R100.00 and 70 MB of data were depleted i called MTN call centre and i was told that there have a technical problem i have to call late i bought another 10MB of data which were immediately depleted, i called the call centre again and i was old not to buy any airtime or data until they find what was the problem which was taking all of my data and airtime. i have another contract SIM card from MTN which i now use when i want to go to internet and there is no problem as i am using it on my sony phone. i have been calling MTN they transferred me to the technical team and they cannot tell me what is wrong with my phone and which application that i might have loaded which is taking away all my data and airtime . i am tired of going from pillar to post may someone assist me or they can cancel my contract so that i can move to another service provider i am just tired of MTN</p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
20 Apr 2017, 19:47Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a URL report will show you the sites visited and the date while the Itemised Bill will then show the volume of data used. Our records shows that you have already requested for the URL report to be send to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply20 Apr 2017, 19:47
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a URL report will show you the sites visited and the date while the Itemised Bill will then show the volume of data used. Our records shows that you have already requested for the URL report to be send to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
TM
Thandi M's updateReviewer Update
21 Apr 2017, 09:56Good day
Thank you so much for the information that I have received however this does not resolve my query at all.
I have been using this Sony phone for almost two years with no problem and using my internet such as watsup, Facebook and messenger daily. I buy 100MB of data for one week and everything goes well and sometimes I do not use all of them and I know after a week they are depleted it is fine. My problem now is that on Monday my R100 airtime and 73MB od data were depleted I phone Mtn and I was told you have a Technical problem and I need to phone after an hour then immediately I bought 10MB of data to go on watsup and they were depleted there and then that’s when I realised that there is a problem and I phoned the call centre again to find out if I had a new application that was maybe loaded which might be taking my data but nothing was found I still have the same applications which are restricted I even wernt to the MTN outlet at Newtown junction mall no problem was detected on my phone. I have a second SIM card from Mtn and it is a contract Sim card as well that I used to go to internet from Monday I have been using 20MB of data putting that SIM on my same phone (SONY) and there is no problem my airtime is still there . now I want to know what happened to my DATA and airtime/ what is wrong with my SIM card the ********** 931 because as soon as I put Data it is depleted if you may assist me on that I will be happy because I have been sent from pillar to post whereby some of your consultants even hung up the phone on me. If I was not on contract I would switch to other service providers but I am on contract unless you cancel my contract as I am not happy at all so that I may move on please
TM
Thandi M's update21 Apr 2017, 09:56
Reviewer Update
Good day
Thank you so much for the information that I have received however this does not resolve my query at all.
I have been using this Sony phone for almost two years with no problem and using my internet such as watsup, Facebook and messenger daily. I buy 100MB of data for one week and everything goes well and sometimes I do not use all of them and I know after a week they are depleted it is fine. My problem now is that on Monday my R100 airtime and 73MB od data were depleted I phone Mtn and I was told you have a Technical problem and I need to phone after an hour then immediately I bought 10MB of data to go on watsup and they were depleted there and then that’s when I realised that there is a problem and I phoned the call centre again to find out if I had a new application that was maybe loaded which might be taking my data but nothing was found I still have the same applications which are restricted I even wernt to the MTN outlet at Newtown junction mall no problem was detected on my phone. I have a second SIM card from Mtn and it is a contract Sim card as well that I used to go to internet from Monday I have been using 20MB of data putting that SIM on my same phone (SONY) and there is no problem my airtime is still there . now I want to know what happened to my DATA and airtime/ what is wrong with my SIM card the ********** 931 because as soon as I put Data it is depleted if you may assist me on that I will be happy because I have been sent from pillar to post whereby some of your consultants even hung up the phone on me. If I was not on contract I would switch to other service providers but I am on contract unless you cancel my contract as I am not happy at all so that I may move on please