UB
Ursula B
1 reviews | Active since Sept 2015
04 Sept 2015, 08:18
Data account unacceptably high - no response
My August 2015 cellphone account was through the roof. It was in excess of my credit limit. I have been unable to obtain any details regarding when the supposed charged were incurred. MTN just does not care.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Sept 2015, 13:46Hello umb2112,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly note that the invoice for 20-08-2015 the total data usage was 15 GB we subtract 150 MB provisioning and the balance was multip**** by the out of bundle rate hence the packet switch calls.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly note that the invoice for 20-08-2015 the total data usage was 15 GB we subtract 150 MB provisioning and the balance was multip**** by the out of bundle rate hence the packet switch calls.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply04 Sept 2015, 13:46
Official
Hello umb2112,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly note that the invoice for 20-08-2015 the total data usage was 15 GB we subtract 150 MB provisioning and the balance was multip**** by the out of bundle rate hence the packet switch calls.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly note that the invoice for 20-08-2015 the total data usage was 15 GB we subtract 150 MB provisioning and the balance was multip**** by the out of bundle rate hence the packet switch calls.
Best regards
Mantoa
REQ:***
Best regards,