cK
craig K
1 reviews | Active since Jan 2016
29 Feb 2016, 12:53
data account unacceptable
Data account through the roof and supposed to be capped at 2 gig with a top up option. My business phone is now being suspended while this takes 7 days to be investigated. Total disgust that this how mtn operates. Ive been with mtn for 16 years and if this isnt reversed immediately ill be taking both my accounts elsewhere.
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Replies (1)
MTN South Africa's replyOfficial
01 Mar 2016, 13:27Hello craigkemp123,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Please be advised that we have sent a request to the billing department to investigate the usage on for the invoice that was finalized on the 2016-02-11 ref REQ:*** and the report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Please be advised that we have sent a request to the billing department to investigate the usage on for the invoice that was finalized on the 2016-02-11 ref REQ:*** and the report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 13:27
Official
Hello craigkemp123,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Please be advised that we have sent a request to the billing department to investigate the usage on for the invoice that was finalized on the 2016-02-11 ref REQ:*** and the report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Please be advised that we have sent a request to the billing department to investigate the usage on for the invoice that was finalized on the 2016-02-11 ref REQ:*** and the report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ:***
Best regards,