data account unacceptable

2 months have gone by and still mtns staff are so usless in helping to sort out my R4500 wifi bill which should never have been able to get to this amount in the first place. As I have been pushed from one consultant the next, its quite obvious that nobody there has what it takes to solve problems! When an account is under dispute or investigation, surely its not the correct thing to block both my accounts and demand that I pay this amount before reconnecting my lines?? That is not how the consumer protection act works, find the facts first and then make decisions like that! MTN think they can hold their long time customers at randsome and just do as they please! Im told ill get my money back if they are wrong but I doubt it very much! When I received the bill and spoke to the first consultant, she confirmed that I do infact have a R 50 limit on my account and now it has mysteriously dissappeared! How conveneint! Ill be taling this to the consumer protection board so provide me with a copy of my contract justifying your actions. Ive been with MTN for 28 years now and have decided that if this is how you treat your customers, ill be taking both my contracts as well as my wifes and s