1 reviews | Active since Jul 2015
Data account sky rocketed - no feedback
Good day MTN, <br> <br> I have cell phone and internet (****le) with MTN. My internet account is for 1G = R75 pm. During April, May and June this account sky rocketed to R6000!!! Nothing changed on our side and I can't even see it possible for me to use that amount of data. I definitely did not get anything extra for this. To make matters worse is that during this time I could not monitor my usage on my computer. After this I upgraded to a top-up contract and suddenly I could monitor data usage again. <br> <br> I've heard of other people with the same type of issue with MTN. I went to my local MTN store and a complaint was logged in May. NO feedback yet. I find this unacceptable! <br> <br> This amount of money is a huge set back with nothing in return! As no one could explain this I see this as theft and I would love to hear how this is possible. Please MTN get back to me. I need a refund.<br> <br> Thank you.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as from the 1st April 2015, out of bundle data rate was increased to R0.99 per MB. There any usage over and above your monthly provisioning was billed at R0.99 per MB. Your total out of bundle usage for the month of May was 1958.29 MB. Since the usage is valid there is no refund due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as from the 1st April 2015, out of bundle data rate was increased to R0.99 per MB. There any usage over and above your monthly provisioning was billed at R0.99 per MB. Your total out of bundle usage for the month of May was 1958.29 MB. Since the usage is valid there is no refund due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
