JM
Jeremy M
1 reviews | Active since May 2019
29 Aug 2023, 10:42
****** data
My wife took out a 1tb data contract with MTN and the contract ended. We phoned in the specified time to cancel the contract but after we phoned then MTN gave us more data which we didn't want and now they expect us to pay about R1500 for the data. It would be fine but everything is off. The SIM card don't work any longer and nobody can assist us. We phoned on numerous occasions and get sent from pillar to post. We went to the store in Canal walk and the assistant said that it would take about three days after the month of cancellation but the sim card is still not active. So MTN allocated data to us and expect us to pay but the sim card is inactive.
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Jeremy M's updateReviewer Update
08 Sept 2023, 16:45So as per my previous review, nothing has changed really. An amount of R1500 was deducted but now the SIM card has been activated when previously it was deactivated when the contract was cancelled, but still the SIM card is not working and we cannot access the data that was allocated to us. Pity there isn't a minus rating which would definitely apply to these supposed professionals. So we are R1500 out of pocket with no internet. We have however went with a different service provider and have no hope of getting our money back
JM
Jeremy M's update08 Sept 2023, 16:45
Reviewer Update
So as per my previous review, nothing has changed really. An amount of R1500 was deducted but now the SIM card has been activated when previously it was deactivated when the contract was cancelled, but still the SIM card is not working and we cannot access the data that was allocated to us. Pity there isn't a minus rating which would definitely apply to these supposed professionals. So we are R1500 out of pocket with no internet. We have however went with a different service provider and have no hope of getting our money back