tF
timothy F
1 reviews | Active since May 2015
20 May 2015, 10:04
data
No data was received on my contract for the last 2 years every time i log a complaint nothing happens i need to upgrade and i went to woodmeed mtn store and requested a samsung s6 gold 4 weeks ago and when i went to the store they said that i never requested the upgrade of my contract i want all my data for my previous contract and i need my new phone
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 May 2015, 12:10Hello gummybear louis,
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply26 May 2015, 12:10
Official
Hello gummybear louis,
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Best regards,