Data
<p>It's really surprising how 1gig of data only lasts for one week which before it lasted 3 weeks. I've bought 2 gig of data and 1gig of data and it's finished. How does that work. Does it cost 6 gig of data for it to last for a month?</p> <p> </p> <p>Two months ago 2 gig of data lasted the whole month but now nothing, you can't even breath then you don't have data</p> <p>I've never had to buy data so much like I have this month.. It's like one works for data</p>
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MTN South Africa's replyOfficial
19 Jun 2017, 22:10Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Data is not measured in duration but volume, this means that your data can last longer depending on the size of data transferred and received. Please contact our data support team on 1555 for advise on how check for internet automatic updates or background data running without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply19 Jun 2017, 22:10
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Data is not measured in duration but volume, this means that your data can last longer depending on the size of data transferred and received. Please contact our data support team on 1555 for advise on how check for internet automatic updates or background data running without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
's updateReviewer Update
20 Jun 2017, 22:03Hi Itumeleng
I'm forever at work which we use WiFi there and all the updates and back up are set WiFi not mobile data so it's impossible that these other months I've been buying data the same way but June has been extremely crazy.. I know what is running on my phone and which apps eat up data so please don't tell me to call 1555 to be told something I know.
It's highly impossible to buy so much data on just one Month.
As you know I've been complaining about Mtn since December 2015 instead of pleasing your customer, I've only been complaining..
One more thing, can Mtn not sms me my bill but to post it, I've gone countless times to Mtn to correct my address but nothing has been done about it. Please tell me who do I need to speak to someone about this matter is addressed accordingly.
's update20 Jun 2017, 22:03
Reviewer Update
Hi Itumeleng
I'm forever at work which we use WiFi there and all the updates and back up are set WiFi not mobile data so it's impossible that these other months I've been buying data the same way but June has been extremely crazy.. I know what is running on my phone and which apps eat up data so please don't tell me to call 1555 to be told something I know.
It's highly impossible to buy so much data on just one Month.
As you know I've been complaining about Mtn since December 2015 instead of pleasing your customer, I've only been complaining..
One more thing, can Mtn not sms me my bill but to post it, I've gone countless times to Mtn to correct my address but nothing has been done about it. Please tell me who do I need to speak to someone about this matter is addressed accordingly.