CG
Carmen G
1 reviews | Active since May 2015
04 May 2015, 04:29
data
at 20:00 i got sent R12 airtime and i bought an additional R30 at 20:05. i used this to purchase 100MB of data (keep in mind that i received 55MB free). we have uncapped wifi at home and thus i was on wifi. at 20:33 i got an SMS saying my data has been depleted. how can this be when i have not used ANY of the purchased data?!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 16:29Hello carmen_emz,
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused.
Our records show that you were connecting onto the internet and downloading.
We have also escalated the matter through to our billing department to investigate and provide you with feedback of the outcome.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused.
Our records show that you were connecting onto the internet and downloading.
We have also escalated the matter through to our billing department to investigate and provide you with feedback of the outcome.
Regards,
Lawrence
REQ: ***
Best regards,
MTN South Africa's reply13 May 2015, 16:29
Official
Hello carmen_emz,
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused.
Our records show that you were connecting onto the internet and downloading.
We have also escalated the matter through to our billing department to investigate and provide you with feedback of the outcome.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused.
Our records show that you were connecting onto the internet and downloading.
We have also escalated the matter through to our billing department to investigate and provide you with feedback of the outcome.
Regards,
Lawrence
REQ: ***
Best regards,