IK
Itumeleng K
1 reviews | Active since Dec 2018
27 Dec 2018, 22:48
Data
I have a problem with MTN. Every month I get 2GB data and 1GB data booster, somehow for DecemberI didn't get my data booster and currently I received and SMS saying that I have received 1GB data booster and 2GB data however as per my balance I only received my 2GB data. this is wrong. And when you contact them you can't even get to the consultant. I'm so irritated by this. MTN music sort this message out. I have three contracts with them and this kind of service is unacceptable.
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MTN South Africa's replyOfficial
02 Jan 2019, 04:26Good day Itumeleng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the MTN Made for Me Medium includes 1GB data, 100 sms' and 150 anytime minutes with an additional 1GB booster bundle.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the MTN Made for Me Medium includes 1GB data, 100 sms' and 150 anytime minutes with an additional 1GB booster bundle.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Jan 2019, 04:26
Official
Good day Itumeleng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the MTN Made for Me Medium includes 1GB data, 100 sms' and 150 anytime minutes with an additional 1GB booster bundle.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the MTN Made for Me Medium includes 1GB data, 100 sms' and 150 anytime minutes with an additional 1GB booster bundle.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,