FS
Fieroza S
1 reviews | Active since Jul 2018
26 Jul 2018, 14:58
Data
Signed a contract with a promotional 1 month only deal of 5G daytime data and 10G night time data. I received 5G daytime and 5G night time for over 20 months, my question is: will I be re-imbursed for the 5G night time i was not receiving until now? they advised the contract was incorrect , there is no double data to be received, rather go to Telkom. pathetic service after I am a customer for 20 years. You suck MTN!!!!!!
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Replies (2)
MTN South Africa's replyOfficial
26 Jul 2018, 20:51Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we will make contact you tomorrow before end of business to resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply26 Jul 2018, 20:51
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we will make contact you tomorrow before end of business to resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
FS
Fieroza S's updateReviewer Update
27 Jul 2018, 08:41Hi Mike,
Thank you for the speedy reply, but i have numerous reference numbesr with the same query, numerous phone calls and trips to the branch I took out contract. Now this contract is due for an upgrade, I am strongly considering not to continue with MTN, I have been a loyal customer for 20 years. I think I deserve much more than the treatment I have been receiving from everybody who has dealt with this issue.
I am hoping you can resolve this matter so that I can continue being a loyal customer for another 20 years and for me to refer my kids to MTN and family as well.
Kind regards
Fieroza
FS
Fieroza S's update27 Jul 2018, 08:41
Reviewer Update
Hi Mike,
Thank you for the speedy reply, but i have numerous reference numbesr with the same query, numerous phone calls and trips to the branch I took out contract. Now this contract is due for an upgrade, I am strongly considering not to continue with MTN, I have been a loyal customer for 20 years. I think I deserve much more than the treatment I have been receiving from everybody who has dealt with this issue.
I am hoping you can resolve this matter so that I can continue being a loyal customer for another 20 years and for me to refer my kids to MTN and family as well.
Kind regards
Fieroza