mJ
mlamleli J
1 reviews | Active since Nov 2014
02 Jun 2018, 18:55
Data
Today i loaded 1 gig of data around 10:40 and till now its not reflecting, i did call the customer service lune and ws advised to wait for 2 hrs before it can reflect on my account and no immediate transactions were reflecting at the time of which is nonsense . I was busy with my assignments and have missed the submission time, what an inconvenience, i thought MTN ws a boza network but now i doubt uts now similar to the worst Telkom in service.
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Replies (2)
MTN South Africa's replyOfficial
04 Jun 2018, 08:14Good day Samuel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly contact our call centre by dialing 135. They will be able to assist you with your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Jun 2018, 08:14
Official
Good day Samuel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly contact our call centre by dialing 135. They will be able to assist you with your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
mJ
mlamleli J's updateReviewer Update
04 Jun 2018, 18:54I did call several times... No assistance?im still told of 2 to 24 hrs... Poor service
mJ
mlamleli J's update04 Jun 2018, 18:54
Reviewer Update
I did call several times... No assistance?im still told of 2 to 24 hrs... Poor service