ML
Madeleen L
1 reviews | Active since Jun 2016
02 Feb 2018, 14:11
DATA
Good day, I have bought 1GB yesterday (I confirmed at the bank to make sure that the monies have been deducted). I use 1GB for a period of 14 days. I have bought my data yesterday, went on Facebook and answered my whatsapp messages(in total not even 1 hour). I do not go on youtube as this takes to much data. I always make sure that my mobile data is switched off as well). This morning I got the message that my data has been depleted. NOT POSSIBLE AT ALL. What is strange, I havent received a sms stating that I have bought 1 GB data, but could go on my whatsapp and facebook last evening. Please assist as I know that I did not use the data. Madeleen **********
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MTN South Africa's replyOfficial
03 Feb 2018, 22:08Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have logged the complaint to the back end support team to investigate what happened to the data loaded on the 2/2-2018. Your reference SMC/***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply03 Feb 2018, 22:08
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have logged the complaint to the back end support team to investigate what happened to the data loaded on the 2/2-2018. Your reference SMC/***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,