Data

Item: MTN South Africa
Rating: 1
Author: Yolande V

I receive my new contract with MTN in October 2017 with the promise that I will receive 10GB data and to date no data was received. I logged a call with the MTN shop in the West Coast Mall on several different days and to date the complaint was not resolved. My second complaint is that the 2GB data dont last a week and when I buy MTN data from Afrihost it last almost a month. I would like to know where the data dissapears to and dont tell me internet cause I am 90% of the time on WIFI.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

18 Dec 2017, 21:39

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we have logged an urgent request for 10 GB promotional data to be activated on the network.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply18 Dec 2017, 21:39

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we have logged an urgent request for 10 GB promotional data to be activated on the network.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Yolande V's updateReviewer Update

28 Dec 2017, 16:19

Dear Mike I want an answer before the end of tomorrow about the data that I signed for on a contract which means in other word that you are busy with the breaking of the contractand you leave me no choice but to cancel my contract cause really two months you are juat as pafetic as Cell C and Vodacom

Yolande V's update28 Dec 2017, 16:19

Reviewer Update

Data

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