IM
Ibtisaam M
1 reviews | Active since Jul 2017
30 Aug 2017, 11:06
DATA
Ive Had it!!! Mtn stop *****ing from your customers.
Refund my data please!!!!!!!!!!!
100mb in less than 5 hours??? are you focking serious and this time i dont want a R5, and i wont be asking again.
And please dont stupid stupid questions about my background data it has been restricted!!!!!!!
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MTN South Africa's replyOfficial
04 Sept 2017, 09:13Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
We have escalated the complaint to the prepaid department to investigate the data lost. We have requested from the 173 department to contact and assist you. On the Hello peter you have not mentioned the date you have purchased the 100MB.
Keep in mind that data is billed in volume and not duration.
Please contact the 173 department, 173 is a free service from any MTN sim card, if they make the statement that the 100MB was used up they need to provide you with the itemized billing report for this usage.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Sept 2017, 09:13
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
We have escalated the complaint to the prepaid department to investigate the data lost. We have requested from the 173 department to contact and assist you. On the Hello peter you have not mentioned the date you have purchased the 100MB.
Keep in mind that data is billed in volume and not duration.
Please contact the 173 department, 173 is a free service from any MTN sim card, if they make the statement that the 100MB was used up they need to provide you with the itemized billing report for this usage.
Kind Regards,
Alice van der Merwe
Best regards,