sK
sharonlynne K
1 reviews | Active since Apr 2015
14 Sept 2015, 15:22
DATA
OK SO HERE WE GO AGAIN ...<br> <br> CAN AN MTN MANAGER GET BACK TO ME ON THIS<br> <br> Good day<br> <br> On the 06.09.2015 at 8:45am I phoned customer care to cancel my recurring data which I am supposed to get on the 11.09.2015 but had no data so I had to cancel to get data. Which they did<br> At 10:54 I then phone customer care again to asked them to load 1gig of data on my number and on my sons number. That came through to our phones later during the day.<br> <br> Today 11.09.2015 I see my recurring data came through 'AFTER I CANCELLED IT ON 06.09.2015\.<br> <br> So not only does my son get a gig of data
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MTN South Africa's replyOfficial
17 Sept 2015, 15:00Hello sharon7056,
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Warm regards,
Keitumetse
REQ:***
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Warm regards,
Keitumetse
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 15:00
Official
Hello sharon7056,
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Warm regards,
Keitumetse
REQ:***
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Warm regards,
Keitumetse
REQ:***
Best regards,