Dante's Inferno is MTN Customer Services and Accounts

I am a new MTN customer and I app**** for the Home Internet Pro Contract ONLINE which is R429/Month to Month on the 13 June 2024. The once off deduction of R686 was Deducted from my account electrically on the same day of the 13 June 2024. I received my Router + Sim via Courier around the 19 June 2024 my actual connection/wifi went on around the 25th after i was told it would take 48hours to be activated by the delivery guy who did my Rica-ing when he delivered everything to my door (he was a nice man).

On the 26th and 27th MTN tried to take another R686 from my account because (as i have discovered this week) for some weird reason their system says I did not pay them but the money went off my account on the 13 June and I was granted the Router and Sim and my account went on and I even received a mail from MTN that says Payment Received and Confirmed on the 13 June 2024.

Because MTN tried to take R686 from my account again it lead to over R245 insufficient fund fees/transactions (x35 transactions of R7 to be precise) being taken from my bank account. On the 04 July 2024 I paid R402.50 after they switched off my wifi because they said I still owed them the R402.50... i work from home mostly so i had to get this up and running again... and even though my debit order was scheduled for the 15th of every month I have sent these people my emails, my bank statements, my POP's they are still saying i did not pay them the once off R686. I have spoken to people in Customer Service, In Billing, in Accounts, in Legal even so called supervisors and managers... nothing... they just close the tickets and keep telling me i owe them money...always referring to the insufficient payments from the 26th/27th when they in fact received the money on the 13 June 2024! Now MTN has handed me over to their attorneys... because i am the ******** it seems... oh and just today they stated that their system says/reads that my Contract was only activated on the 19th so basically anything that happened before then has nothing to do with it… I just need to go to my bank… ????

As a new customer i have never felt this bul**** and belittled by the "Big Boy" corporations! You can hear the way the people talk to you (when you eventually find someone after holding for 30 - 50min) they all assume you are either lying or maybe they just close their eyes and hear my voice as a nice ocean breeze so nothing sticks. They don't read half of the mails sent and only respond with the 'Ag Shame Sorry to see you Go' response when a person threatens to cancel the contract after the 3rd week of back and forth daily. ... its absolutely ********** ... i am so upset with MTN i dont know if i can even watch the Rugby anymore because i physically feel ill when i hear the name or see the name. I used to be a nice person but lately the universe is seeing the other side of me more than usual. I am using words like hate and forever cursed... its always amazing to me how these big "Successful" industries/corporations can take your hard earned money without any hassle over and over BUT when they make a mistake they can Bully and Shame a decent person daily just so they can give up and walk the other way ... it's abusive service and sh*t business. And yes R686 and R245 is probably a small thing to many people out there BUT its a big thing to us mere mortals down here trying to work and live and try day to day, week to week and month to month ... please do not use MTN please do not support these people - they dont worry - they just want your money and they just ***** your happiness - kindness and most important & precious of all things = YOUR TIME! Useless !!! Its the 11 July 2024 and i am still no where close to resolving the issue.