DK
Darren K
1 reviews | Active since Sept 2015
06 Oct 2015, 08:21
DAMAGED PHONE - INSURANCE NOT RESPONDING - AGAIN!!
DISAPPOINTED BUT NOT SURPRISED, AGAIN !!!!!<br> <br> 2 Cases and social media complaints, one phone call received, promising feedback and a resolution.<br> I was supposed to get feedback last week Monday 28 October, Still waiting.<br> <br> No feedback from Rosetta or Farahaana.<br> Still NO PHONE, NO LONE PHONE, TO UPDATE<br> Still paying for hardware and insurance, WHY WHY WHY!!!<br> <br> Totally useless and *********** company.<br> <br> <br> Hello dkar****en,<br> Thank you for your post<br> We acknowledge your complaint and apologize for any inconvenience caused.<br> This matter will be assigned for speedy resolution. <br> Regards <br> Rosetta <br> REQ:***
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Replies (1)
MTN South Africa's replyOfficial
08 Oct 2015, 13:57Hello dkar****en,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our Insurance team and they have received a proof of payment and the claim has been approved.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our Insurance team and they have received a proof of payment and the claim has been approved.
Best regards
Mantoa
REQ:***
MTN South Africa's reply08 Oct 2015, 13:57
Official
Hello dkar****en,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our Insurance team and they have received a proof of payment and the claim has been approved.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our Insurance team and they have received a proof of payment and the claim has been approved.
Best regards
Mantoa
REQ:***