DAMAGED PHONE - INSURANCE NOT RESPONDING

Still waiting for the supervisor team to contact me after a week, not sure if they are still recruiting the team.<br> Phone collected a week ago, no lone phone, no call, no timelines for replacement or repair.<br> Monday is 8 weeks.<br> All I ever get is an automated reply, that its been escalated to the supervisor.<br> is this normal, not sure why any one should have insurance with MTN directly, or even have a contract with them<br> <br> DISAPPOINTED BUT NOT SURPRISED<br> <br> Hello dkar****en,<br> <br> Thank you for post.<br> <br> Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.<br> Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.<br> We sincerely hope that we are able to restore your faith in us.<br> Kind regards<br> Farhaana<br> <br>