NZ
Noma Z
1 reviews | Active since Jun 2015
08 Jun 2015, 12:56
Damaged Phone
I have been having problems with MTN since I got a contract from them. If the phone is not being put down in your ear its a bad attitude all round from their call centre. I sent my phone in for repairs last year because of a broken screen when I got my phone back it would not charge when put on a charger. I tried for several months to get someone to help me but I was being sent from pillar to post finally a contact centre agent from MTN insurance said I should fill out a claim form which I did and sent it through on 13/05/2015. I was told I would receive feedback within 5 working days. Well its almost the 13/06/2015 and still nothing. Does someone listen to their calls to see how customers are being spoken to I don't know all I know is that MTN is the worst service provider ever!!
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 09:33Hello nomazulu1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 09:33
Official
Hello nomazulu1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,