DAMAGED PHONE

I DID AN UPGARDE ON THE 29 OCTOBER 2015,AND ONLY RECEIVED MY PHONE ON THE 23 NOVEMBER 2015..NOW THE PHONE HAS FROZEN SINCE SUNDAY.I WENT TO THE STORE THEY TOLD ME THEY CANT ASSIST I HAVE TO CALL MTN DIRECT BECAUSE I DID AN UPGRADE VIA MTN DIRECT.WHEN I PHONED THEM THEY ARE TELLING ME THAT THEY FIRST HAVE TO COME AND COLLECT THE PHONE THEN LATER THEY WILL BRING A NEW ONE.WHY DONT THEY BRING THE NEW ONE SAME TIME THEY COLLECT BECAUSE OBVIOUSLY THE FIRST ONE ID DAMAGED<br> <br> I WAITED FOR MY NEW PHONE FOR A MONTH,THEN THEY GIVE ME A REJECT PHONE...NOW I HAVE TO WAIT ANOTHER MONTH???<br> <br> THIS IS TOTALLY UNACCEPTABLE..LATEST THURSDAY 03 DECEMBER I WANT A NEW PHONE IN MY HANDS OR THEY RATHER CANCEL THE CONTRACT<br>