1 reviews | Active since Jul 2012
Damaged phone - *** [#***3]
I have send this claim more than 5 days ago(16/***) and up to today(29/03/2016) I haven't received any update when the phone will be collected for repairs. I went to one of your stores but was told I need to send email or call. I've been trying to call since I send the email but seems none of your consultants care enough to answer the phone. I have been paying your insurance monthly without any fail and when I'm supposed to be assisted, this is the poor service I get from your insurance. Kindly assist as I'm struggling and need a phone.<br> <br> Physical address that my damaged phone can be collected at is as follows:<br> <br> CCMA 8th Floor<br> 28 Harrison Street <br> Johannesburg<br> Marshall Town<br> 2001<br> <br> Thanks <br> Christina<br> ***<br>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Insurance department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Insurance department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***