Damaged Order – No Refund or Response

MTN has failed to update my payments made on 28 August 2026 via their app. Despite proof of payment and escalation through customer care, their system continues to show arrears, added costs, and has now suspended my outgoing calls. This is unacceptable and negligent.

I have attached proof of payment and screenshots of overdue notices and suspension emails. MTN’s failure to reconcile payments is affecting my credit standing and finances. I demand immediate reversal of wrongful charges, restoration of services, and assurance that no negative credit reporting will occur.

If MTN does not resolve this urgently, I will escalate to ICASA and other consumer complaint platforms.

Linda Caleb Mabuza ID: ***