Damaged Goods

I recently upgraded and received my new phone (Huawei P20 lite) on Monday 12 November and started using it on Tuesday. But I have to charge the battery every evening which I find odd with a new phone.

I took the phone to Mtn to the branch at the K90 in Boksburg and the lovely lady there was very helpful and said I need to take it to Mtn in the East Rand Mall to report an OBF and get a new phone as it is in within 7days of receiving it.

Do, I did this. However, I had to repeat my problem to about 4 different people and got told that the battery issue is normal. The gentleman who helped me told me he also charges his phone every night. But how is it that at night I charge it to 100% and wake up with it at 80%. I got told I'm using too many apps. I also got told that the phone needs to be booked in. I said that's fine but what phone am I to use during this process and I got a shrugg. Only one person greeted me with a smile, everyone else looked like they had a rough day already at 10am this morning when I went there.

I don't understand how I get different solutions and advice from different branches. I've used the phone for 3 full days and need to charge it every night. To me this is not normal and I want a solution that doesn't require me being without a phone as I run a business that requires my phone with music and photos.

Please provide feedback asap.