UM
Uniese M
1 reviews | Active since Jul 2015
22 Jul 2015, 16:10
Damaged cellphone
Uniese Mulder upgraded her MTN contract on about 6 May 2015. The Samsung phone issued to her was not working properly (eg no camera function). MTN Lichtenburg, manager Simon?, where upgrade was done, sent phone in for verification, and to date no positive result. Going for 2 months that upgraded contract fee is paid and no success on feedback and / or replacement. Ms Hibbert of MTN was also informed about poor service and response was very short in that a supervisor will attend to the problem.
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 17:05Hello uniesemulder,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Lichtenburg.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention on the service issues as well as the feedback or replacement of your device to be addressed. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Lichtenburg.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention on the service issues as well as the feedback or replacement of your device to be addressed. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 17:05
Official
Hello uniesemulder,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Lichtenburg.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention on the service issues as well as the feedback or replacement of your device to be addressed. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Lichtenburg.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention on the service issues as well as the feedback or replacement of your device to be addressed. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,