JA
Johan A
1 reviews | Active since Jul 2012
11 May 2015, 20:18
DALIGHT *******
Good day (MTN Customer care and MTN Collections). HEREBY I DECLARE (FOR THE SECOND TIME) AN DISPUTE REGARDING THE ADDITIONAL R50.89 (INCL VAT) YOU (MTN) ADDED TO MY ACCOUNT N***. Cell phone number *** and *** has reference. As already explained to you on numerous occasions (e-mail's and telephonically) I will not pay for the additional data bundles you added to the phone numbers mentioned. I will explain again I really hope it will be clear this time: During August 2013 the above mentioned phone numbers was upgrade to the MTN AnyTime 100 TopUp with Nashua Mobile. This upgrade (packaged deal) included:<br> <br> 1. Nokia 311 phone.<br> 2. MTN 100 TopUp Subs fee at R100.00 / Month (incl VAT)<br> 3. Broadband 75MB+25MB data bundle at R29.00 / Month (incl VAT)<br> 4. CLI at R8.99 / Month (incl VAT)<br> 5. R30.00 discount / Month (incl VAT) <br> <br> at a total cost of R107.99. I as a Nashua Mobile client did not had a choice to migrate to MTN, and I was giving the insurance that nothing will chance after migration to MTN. I am, now of the opinion that you (MTN) is trying to steel from me by billing me for a service (Broadband 75MB+25MB data bundle) that was already include in my pac
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MTN South Africa's replyOfficial
13 May 2015, 17:12Hello aucampj,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for the data bundled that was charged in May. This will reflect in your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for the data bundled that was charged in May. This will reflect in your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 17:12
Official
Hello aucampj,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for the data bundled that was charged in May. This will reflect in your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for the data bundled that was charged in May. This will reflect in your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,