IH
Ilrok H
1 reviews | Active since Oct 2015
09 Oct 2015, 16:53
Daily uncapped internet bundle does not work!!!!
This is the second time this had happened. I buy airtime to purchase uncapped 1 day data bundle and the process goes through and gets activated but instead it uses up all my airtime and data I had previously. I have checked many times to see if it has been activated and every time it confirms that it is but takes my airtime instead. I have been using Mtn for a very long time and never really had problems before but this is not acceptable since the service that's been provided is faulty and airtime and data bundles are not cheap.
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MTN South Africa's replyOfficial
12 Oct 2015, 20:29Hello illy rocky,
Thank you for your post
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. We have credited the R40 that you have used to buy the 24 Hour Bundle on 2015-10-09 at 12:33:31. If you are still experiencing issues with the service please contact customer care on 173.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Thank you for your post
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. We have credited the R40 that you have used to buy the 24 Hour Bundle on 2015-10-09 at 12:33:31. If you are still experiencing issues with the service please contact customer care on 173.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply12 Oct 2015, 20:29
Official
Hello illy rocky,
Thank you for your post
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. We have credited the R40 that you have used to buy the 24 Hour Bundle on 2015-10-09 at 12:33:31. If you are still experiencing issues with the service please contact customer care on 173.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Thank you for your post
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. We have credited the R40 that you have used to buy the 24 Hour Bundle on 2015-10-09 at 12:33:31. If you are still experiencing issues with the service please contact customer care on 173.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Best regards,