PK
Paseka K
1 reviews | Active since Nov 2018
16 Nov 2018, 16:05
Daily light ******* from MTN
I have been with MTN for More than 10. But today I received a very poor service from a consultant by the name Nonhlanhla and her manager Charlotte. I called MTN customer services querying my airtime and data usage. I told both of them that this morning i bought about 200 MB of data and used only whatsapp and rwceoved emails. I did not go to the internet or downloaded anything but my data was depleted and also lost about R20 airtime. Both failed to give me my detailed data and airtime usage.
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Replies (2)
MTN South Africa's replyOfficial
19 Nov 2018, 13:53Good day Paseka
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply19 Nov 2018, 13:53
Official
Good day Paseka
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
19 Nov 2018, 14:31Good day Paseka
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. As per our telephonic conversation your number has been credited with 500MB of Data.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you. We are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. As per our telephonic conversation your number has been credited with 500MB of Data.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you. We are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply19 Nov 2018, 14:31
Official
Good day Paseka
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. As per our telephonic conversation your number has been credited with 500MB of Data.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you. We are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. As per our telephonic conversation your number has been credited with 500MB of Data.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you. We are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team