LN
Lwazi N

1 reviews | Active since Feb 2014

23 Aug 2018, 09:14

Daily data bundle not valid for 1 day!!!

Last night just before midnight I purchased a 1GB R20 daily data bundle from MTN and on the MTN App it said the bundle will be valid until 23/08/2018 which is today. This morning I can't use the Internet on my phone even though on the MTN App it still says I have an MTN CVM 1GB R20 Daily bundle valid till 23/08/2018. I had also presumed that the data bundle is valid for 1 day (24 hours) but when I called 173 I was told I was suppose to wait till after midnight to buy the bundle, which is something new to me that I have never heard of. So all in all I paid R20 to use a data bundle for just a few minutes before midnight which is a ******* and I wouldn't have bought the bundle if I knew that it expires at midnight and not after 24 hours (day). I have been recieving such great service from MTN lately and this is really disappointing and I am really not happy with MTN.

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Aug 2018, 13:46
Official

Good day Lwazi,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

As per our telephonic conversation, your complaint is resolved.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,