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Everytime I recharge with airtime to purchase data or minutes, it will not load and this has now become a pattern. And when I call in the line is always disconnected and the customer service agents are so rude, they disconnect the line or keep quiet on the line or they keep saying " hello , hello hello " until they disconnect the line and I had logged a complaint about my issue but nothing ever came of it and this has now been going kn for over a year. I am very appalled at the service and also if the use Xtra airtime, they state that I took double the amount even though I always keep my recharge amounts low and when I report this , they say they cannot see it or if I buy data and it does not come through and they state that they can see it on their end and if I do load data, regardless if it is daily or monthly it does not work, i have to rely on wifi now .