Cyber Monday Sham

<p>I visiteded your MTN store on Monday, 28th November. This was MTN at the Glen. Got to the store at 17:30 and waited in the queue until after 18:30. I wanted to activate the Cyber Monday deal that was running.</p> <p> </p> <p>A few mintes after 18:30, electricity in the entire mall cut. We were left in darkness. The assistant said that mall management does not have any idea what time electricty would be back, but we should give her our details and she will activate our contracts as this is not our fault. We shoud come back tomorrow and collect the phone or simcard.</p> <p> </p> <p>I left my details with her, and as per her instruction, mentioned exactly which deal I want and left. She called me later that evening and mentioned that she can not help any longer as this is not a renewal but rather I'm taking a new contract out - I am already an MTN customer but wanted a second phone.</p> <p> </p> <p>If this was the case, why didn't she mention this to me. I could have made alternate arrangements and visited the Mall of the South as they close after 8. I am extremely upset as I waited for the deal, did everything I needed to and still was told I don't qualify. The fact that electricty shut down your system at the branch I visited can not be made my fault.</p> <p> </p> <p>I have been an MTN customer and have been loyal to your brand for many years and would like feedback on how to get this resolved.</p> <p> </p> <p>Thanks,</p> <p> </p>