BDGB
Bronwyn De Gray Birch
1 reviews | Active since Oct 2013
03 Dec 2018, 15:08
Cyber Monday *******
I upgraded on the 26th to the cyber Monday data deal of R199 for 20GB of data, first it took a week and then when I get the data it's the wrong one. I only received 5GB and no entertainment pass as advertised. I want what I signed for otherwise I will take this further. The call center said I will still get the deal and as usual MTN hasn't delivered. If you cope with the volume then don't do Black Friday. Fix it
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MTN South Africa's replyOfficial
10 Dec 2018, 22:05 Thank you for your post. We sincere apologized for any inconvenience incurred. ***: Kindly be advised the package is captured correctly. The data received is prorate based from the date the contract for the Monday data deal was activated 26 November until the close of the invoice date 11-11-2018. The next allocation on the 12-12-2018 will be the full allocation for all service included in the package as per the Cyber Monday data deal . We have asked the sales agent to look into this as well and our back end technical department to give us feedback with confirmation. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply10 Dec 2018, 22:05
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. ***: Kindly be advised the package is captured correctly. The data received is prorate based from the date the contract for the Monday data deal was activated 26 November until the close of the invoice date 11-11-2018. The next allocation on the 12-12-2018 will be the full allocation for all service included in the package as per the Cyber Monday data deal . We have asked the sales agent to look into this as well and our back end technical department to give us feedback with confirmation. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,