DN
Doris N

1 reviews | Active since Dec 2011

29 Nov 2016, 11:10

Cyber Monday Deals-No Communication

<p>So its Tuesday 29.11.2016. A colleague just told me about the cyber Monday MTN deal with 10 000 minutes MTN to MTN and 20 gigs of Data per month</p> <p>Why this wasn’t fully advertised?</p> <p>I don’t know how many times I but anytime and get all this promotion and deals..... why was cyber Monday not advertised?</p> <p>I want to upgrade to this deal today.</p> <p>It is not fair that when you sending us all this special/promotion/ deals that are useless and when you have a really great deal you do not advertise it.</p> <p>I am disappointed with MTN again and wouldn’t want to call it names.</p> <p>So upgrade me to this deal today.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Dec 2016, 13:15
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an escalation has been sent to stores management for resolution on the specified deal.A call back will be done to validate and process deal accordingly as what has been advertised.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.