1 reviews | Active since Dec 2016

01 Dec 2016, 15:52

CYBER MONDAY CONTRACT DECLINE - NO FEEDBACK AS TO WHY

<p>I app**** for a contract on Monday only to find out that there is a cyber Monday special, I accepted the special and continued with my application.</p> <p> </p> <p>I was contacted on Wednesday and advised that my application was declined due to the credit bureau and I must contact them. So I did.</p> <p> </p> <p>No reason on my credit check as to why the deal was declined... It's sqeaky clean. I have been to the branch in Cape Road Newton Park, Port Elizabeth and they cannot give me feedback.</p> <p> </p> <p>I am told to call head office and wait 3 months before I can apply again.</p> <p> </p> <p>MTN direct then informed me that the branch needs to give me feedback as they app**** for the contract.</p> <p> </p> <p>I AM A MTN CONTRACT CUSTOMER!!!</p> <p> </p> <p>I believe that MTN is declining these contracts because they can't step up to what they promised with CYBER Monday.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Dec 2016, 17:52
Official

Good day,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that we approve our contracts in conjunction with the credit bureaus. We suggest contacting all credit bureaus to establish where the issue lies.

Regards,

Ishie