Cyber Monday
<p>Think your blackfriday and cybermonday deals did more harm than good!! App**** for a contract on monday and was only approved thursday, now they tell me that the contract should have been approved on that day for the deal to apply. Yet your T&Cs does not mention anything about this!! It only states that you must sign up(not be approved) for a new contract or upgrade on that day.</p> <p> </p> <p>Yet the store assistant that I spoke to on wednesday said that none of there contracts was approved on monday.... Thus it sounds to me like MTN was picking who they will be giving the promotion too... </p>
Was contacted and informed that as long as you appleid for the contract on the day you will get the special. So the wrong information was provided from the store at first, lets hope the data is added when the sim is activated :)
Was contacted and informed that as long as you appleid for the contract on the day you will get the special. So the wrong information was provided from the store at first, lets hope the data is added when the sim is activated :)
Good day Francois
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I am pleased that we have telephonically agreed that the query has since been resolved.
Kindly note that you would be pro rata provisioned in the first with minutes, SMSs and data which would include the promo data and minutes. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good day Francois
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I am pleased that we have telephonically agreed that the query has since been resolved.
Kindly note that you would be pro rata provisioned in the first with minutes, SMSs and data which would include the promo data and minutes. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,