BDGB
Bronwyn De Gray Birch
1 reviews | Active since Oct 2013
30 Nov 2018, 17:12
Cyber deal joke
I upgraded on the 26th to the data cyber deal of R199 as I am eligible for the upgrade as per MTN however I still have not received any data and I the store just says it was captured and needs to be activated, surely that can't take 4 days. I contact MTN and no matter how many times I confirm the cell number I still don't get a conclusion. This is very frustrating.
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Replies (1)
MTN South Africa's replyOfficial
06 Dec 2018, 13:18Dear Bronwyn,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
Kindly note the the data has been allocated to you. The remaining balance 38GB.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
Kindly note the the data has been allocated to you. The remaining balance 38GB.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Dec 2018, 13:18
Official
Dear Bronwyn,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
Kindly note the the data has been allocated to you. The remaining balance 38GB.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
Kindly note the the data has been allocated to you. The remaining balance 38GB.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,