AJ
Alani J
1 reviews | Active since Dec 2014
08 Jun 2015, 19:41
Cutting off my account without authorisation!!!!
I will NEVER have anything positive to say about MTN. Tonight, you cut off our accounts for some or other credit limit that NO ONE of us on the account EVER AUTHORISED??? WHAT TYPE OF A SERVICE ARE YOU RUNNING! WORST OF ALL, WE CANNOT REACH YOUR ****** CALL CENTRE TO CORRECT YOUR MISTAKES. I THINK THE ONLY WAY TO GET YOU TO STOP MESSING WITH OUR ACCOUNTS IS LEGAL ACTION!!! MTN, the worst company in South Africa!!! No amount of apologies, humble or not, will ever pay us back the money and time wasted to sort out your messes!!!
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Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 13:51Hello Alani Janeke,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the soft lock on your line has been removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the soft lock on your line has been removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 13:51
Official
Hello Alani Janeke,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the soft lock on your line has been removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the soft lock on your line has been removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,