AG
Aldi G
1 reviews | Active since Mar 2009
22 Jun 2015, 20:09
cutting my service
My 3G contract ends the 18th of July. On the 18th of June I phoned MTN to give a month's notice to end the contract on the 18th of July. Tonight (22 June) I wanted to go on the internet and when I phoned the call centre they informed me that my connection was disconnected this morning...WHILE I AM SERVING MY NOTICE MONTH! This is shocking! MTN, are you being spiteful? What the hell is going on over there?
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MTN South Africa's replyOfficial
25 Jun 2015, 11:06Hello alg123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The complaint has been forwarded to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The complaint has been forwarded to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply25 Jun 2015, 11:06
Official
Hello alg123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The complaint has been forwarded to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The complaint has been forwarded to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,