AR
Angelique R
1 reviews | Active since Dec 2014
03 Mar 2015, 12:02
Cutting Calls - Not Impressed
I have been trying since 08:00am to reach MTN Call Centre to Cancel two of my contracts after paying the amounts given to me, it is now 12:00noon and i cant reach them. i hold for 15minutes if not longer and my call then gets cut.<br> <br> This is seriously not good as i normally am very happy with MTN but this is a bit much now for the whole morning.<br> I need those to contracts cancelled urgently i have paid them already.
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MTN South Africa's replyOfficial
16 Mar 2015, 11:33Hello AngeliqueR,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contracts have been deactivated and the amount paid is reflecting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contracts have been deactivated and the amount paid is reflecting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2015, 11:33
Official
Hello AngeliqueR,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contracts have been deactivated and the amount paid is reflecting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contracts have been deactivated and the amount paid is reflecting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,